Virtual Tech Gurus
August 21, 2023
Remote, GA
Unix and Others
Job Type
3.25 Months/520 Hrs


Job Description:
Project Tasks:

  • Monitor, review, and manage Dell EMC infrastructure.
  • Manage user requests.
  • Manage and review log files.
  • Generate regular operational reports
  • Change Management
  • Perform software/firmware management assistance and collaboration
  • Implement change management requests
  • Assist with solution documentation of policies and procedures in conjunction with the compliance manager(s) and with key stakeholders.
  • Manage migration activities (monitor reports)
Post Implementation Planning and Knowledge Sharing:
  • Perform transition planning with deployment team
  • Perform incremental host and network configuration beyond deployment scope.
  • Conduct knowledge transfer for new technology features, management and admin activities, and Standard Operating Procedures
  • Provide recommendations on product enhancements and upgrades.
  • Set up initial reports on supported products
  • Implement Dell EMC System Management Tools
  • Perform run-book updates (in conjunction with Customer Staff)
  • Problem Management
  • Isolate and troubleshoot incidents
  • Perform service incident coordination
  • Open service requests on behalf of the Customer
  • Participate in root cause analysis review
  • Continual Service Improvement
  • Recommend procedure changes that result in operational optimization
  • Share best practices from other engagements.
  • Provide performance tuning recommendations.
  • Change Evaluation and Recommendations
  • Review IT processes and policies (Incident, capacity, performance and change management, user, and back up policy) – as part of new solution or continuous improvement.
  • Assist with the solution documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders
  • Conduct knowledge transfer to address the Customer’s skills and resource gaps as well as technology recommendations
Must have skills:
  • IBM Mainframe/GDDR

JOBID: 11223

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