Sr. Solution Architect – IBM Mainframe | GDDR
Virtual Tech Gurus
Description
Job Description:
Project Tasks:
Administration:
- Monitor, review, and manage Dell EMC infrastructure.
- Manage user requests.
- Manage and review log files.
- Generate regular operational reports
- Change Management
- Perform software/firmware management assistance and collaboration
- Implement change management requests
- Assist with solution documentation of policies and procedures in conjunction with the compliance manager(s) and with key stakeholders.
- Manage migration activities (monitor reports)
Post Implementation Planning and Knowledge Sharing:
- Perform transition planning with deployment team
- Perform incremental host and network configuration beyond deployment scope.
- Conduct knowledge transfer for new technology features, management and admin activities, and Standard Operating Procedures
- Provide recommendations on product enhancements and upgrades.
- Set up initial reports on supported products
- Implement Dell EMC System Management Tools
- Perform run-book updates (in conjunction with Customer Staff)
- Problem Management
- Isolate and troubleshoot incidents
- Perform service incident coordination
- Open service requests on behalf of the Customer
- Participate in root cause analysis review
- Continual Service Improvement
- Recommend procedure changes that result in operational optimization
- Share best practices from other engagements.
- Provide performance tuning recommendations.
- Change Evaluation and Recommendations
- Review IT processes and policies (Incident, capacity, performance and change management, user, and back up policy) – as part of new solution or continuous improvement.
- Assist with the solution documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders
- Conduct knowledge transfer to address the Customer’s skills and resource gaps as well as technology recommendations
Must have skills:
- IBM Mainframe/GDDR
JOBID: 11223