Hybrid Cloud Managed Services
With managed hybrid cloud solutions, businesses can regain control of their cloud while reducing needless costs. To survive in a changing world, organizations require a flexible and agile IT infrastructure that can bend and develop at speed and scale. Hybrid Cloud Managed Services link to every major cloud provider on every continent, allowing services to be delivered in days. This can give even more agility to your data, similar to how SD-WAN provides better agility for the network. Hybrid Cloud Solutions give organizations the option and power to manage their data across hybrid clouds, picking the most efficient, industry-appropriate environment.
Flexible Managed Services
Companies are embracing digital technology to create new and creative business models, shorten time-to-market, improve corporate processes, empower their employees, and customize the customer experience. Integrating IT with the business is critical to an organization's success on the digital journey. Managed IT services support the organization with its fundamental operations and systems, plus they will create new efficiencies, lower costs, accelerate operations, and more. Flexible Managed Services is a comprehensive, integrated package of services that allows the business to manage its dispersed and hybrid IT infrastructure.
CTS’s Flexible Managed Services offers an organization the ability to augment or scale its existing Service Desk offering by adding either function or staff in a cost-effective manner by utilizing our staff, facilities and infrastructure. One monthly cost per resource provides not only people, but also Internet access, a place to work, all HR support, a computer, and high-quality noise-cancelling headphones. All our resources are screened for excellent interpersonal and English language skills along with technical expertise.
Tier 0 – Basic IT skills, ability to interface with customers, open and escalate service tickets, perform initial scripted problem determination.
Tier 1 – Intermediate IT skills in one or more subject areas, ability to trouble-shoot and resolve more complex issues.
Tier 2 – Advanced configuration and problem solving skills.
Shift Lead – Tier 1 technical skills and leadership of on-shift staff.
Project Coordination – similar levels of skill to the technical tiers, providing resource coordination as well as project coordination for large customer roll-outs or ongoing upgrades/implementations
Service Delivery Manager – Provides leadership, guidance, and other support to the team members. Manages high-impact customer problems and engages customer or other support staff to efficiently resolve issues
Program Delivery Manager – Manages the ongoing customer relationship and provides executive level escalation and interface. Also prepares and delivers regular weekly and monthly reporting.